Return and Refunds
Spice Island does not accept any return, except for the following instances:
- Products must have been purchased directly from SpiceIslandbeauty.com to be considered as return or refund. We cannot accept returns of products purchased from other retail outlets.
Please return such products to the store where it was purchased.
- The product should have been purchased at the normal selling price and not at a discounted rate. Discounted/promotional products are not refundable.
- Products must be returned within 30 days of order date. If a return/refund request is accepted you will be notified via email. A refund (if applicable) will process ONLY once the products are received at the return address mentioned on the bottom of this page.
- Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s)
- We cannot accept returns of products and there will be no refunds of product in the following circumstances:
– Where the customer contact details including contact number and address are wrong or the shipping company has failed to contact the customer.
– Where local customs clearance regulations require documents and/or licenses and/or any other requirement of any nature, that need to be provided by the customer and have not been met.
– Original shipping and handling charges are non-refundable under any circumstance.
– Products specified as non-returnable or not for resale cannot be returned.
– All return/refund requests need to be supported with a photograph clearly indicating physical damage of the product if applicable
- If a return is accepted by the company, then a refund of the product cost will apply and not the cost of shipping or any courier charges paid upon placing the order.
Should you decide to return a product for a refund or exchange please contact us on firstname.lastname@example.org
Product return/exchange location
Spice Island (Pvt) Ltd.
Level 15B, Parkland Building,
No. 33, Park Street
Colombo 00200. Sri Lanka.