Delivery Information

International shipments and deliveries

  • Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays).
  • Our carriers deliver during business hours only (Monday to Friday, 9am to 5pm).
  • Orders placed on Saturday and Sunday will be processed on the following business day.
  • International orders may be subject to customs taxes or delays while going through customs. Unfortunately, these are beyond our control and the recipient of the order will be responsible for these charges.
  • SPICE ISLAND only delivers online orders to WORLDWIDE addresses, except Russia.
  • We are unable to process orders to a P.O Box address.
  • We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. For certain products, items may be delivered directly to you.

Delivery instructions

We want to make sure that SPICE ISLAND products arrive safe and sound, so there are a few delivery requests we can’t commit to:

  • Leaving parcels over fences
  • Leaving parcels on doorsteps
  • Putting parcels through windows
  • Leaving parcels in bins/bin cupboards or wheelie bins
  • Leaving parcels exposed to the elements

Deliveries within Sri Lanka

Deliveries within Sri Lanka will be subject to the following timelines and orders will be processed only on working days.

ZONE DEMARCATION REMARKS
A COLOMBO 1-15 Following day (within 24 hours)
B SUBURBS Following day (within 24 hours)
C OUTSTATION Within 24 – 48 hours
D NORTH AND EAST Within 24 – 48 hours